Standard Shipping
Our UK delivery standard delivery services are provided by Royal Mail, with next day provided by DPD and Saturday delivery being provided by DPD.
You can track your order at: www.royalmail.com/track-your-item#/
and: DPD Local - Your local delivery experts.
If you have a problem with your delivery please let us know as soon as you can otherwise we may not be able to resolve the issue for you.
Next working day
For next working day please order no later than 2pm. Deliveries will not be dispatched on Saturdays, Sundays or bank holidays.
These delivery options will need to be signed for so please provide a delivery address where someone will be available. If you are not in they may leave it with your neighbour or nearest delivery shop.
You can track your order at: DPD Local - Your local delivery experts.
Saturday delivery (UK)
For Saturday delivery no later than 2pm the working day before delivery. Deliveries will not be dispatched on Saturdays, Sundays or bank holidays.
These delivery options will need to be signed for so please provide a delivery address where someone will be available.
You can track your order at: https://www.dpd.com/nl/en/receiving/track
What if I'm not in when my parcel is delivered? (UK)
If you’re not at home, Royal Mail will attempt to deliver your parcel to your neighbour and leave a card. If they can’t deliver to them, they’ll leave a card and take the item back to your local Customer Service Point. You can then either collect it or arrange a Re-delivery (full details will be on the card).
If you wish to change the address the parcel is being sent to, you will need to contact Libby either by phone (020 8780 0620) or email (studio@libbylondon.com).
Our International delivery uses FedEx, please note that delivery times may vary depending on location.
You can now see taxes, duties and fees and checkout and can either choose to pay them at checkout or directly to the shipper when you reach customs. This should simplify the customs process and reduce the risk of unexpected fees. We don't have any control over these charges and will pass the full amount onto the customs through our provider.
You can track your order at: Tracking Your Shipment or Packages | FedEx United Kingdom
These delivery options will need to be signed for so please provide a delivery address where someone will be available.
PRODUCTS DELIVERED TO INTERNATIONAL DESTINATIONS MAY BE SUBJECT TO IMPORT TAXES, FEES, LEVIES OR OTHER CHARGES WHICH ARE THE SOLE RESPONSIBILITY OF THE PURCHASER, OR THE RECIPIENT OF THE PURCHASE. IF YOU REFUSE TO PAY THESE CHARGES OR REFUSE THE DELIVERY AND IT HAS TO BE RETURNED TO US WE WILL DEDUCT ANY COST TO US FROM YOUR RETURN.
Please feel free to email us at studio@libbylondon.com if you have any questions.
For more information on our international terms and conditions, please visit: https://www.libbylondon.com/pages/terms-and-conditions
What if I'm not in when my parcel is delivered? (International)
FedEx gives you 3 options if you miss your delivery:
1. Delivery to your neighbours (you'll need to let FedEx know before hand which neighbours you are happy for your parcel to be left with)
2. Arrange a new home delivery using the note you have been left by FedEx
For more information visit How can I reschedule a delivery? (fedex.com)
We know how difficult it is to buy the right size online. Check your measurements carefully against the size guide below, if you're in between sizes or unsure in any way, do not hesitate to give us a call and check your measurements. Our clothes are listed on our website in UK sizes, we have included a conversion chart below to help you choose the correct size if ordering from abroad.
Phone: 020 8780 0620
Email: studio@libbylondon.com
