All prices for orders delivered within the UK, are inclusive of standard rate VAT.
If your delivery address is outside of the UK*, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You can now see taxes, duties and fees and checkout and can either choose to pay them at checkout or directly to the shipper when you reach customs. This should simplify the customs process and reduce the risk of unexpected fees. We don't have any control over these charges and will pass the full amount onto the customs through our provider. We recommend you contact your local customs office for further information before placing your order.
*Please note return options and costs may vary, depending on the destination.
If you have placed an order but then wish to change or cancel it, please contact us as soon as you can. We will try our best to make any changes but we cannot guarantee that we will be able to do so as the order may already have been processed. In such cases, you may have to wait until you receive the order and then follow the standard Returns procedures.
If the order has not yet been processed and is subject to cancellation, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account within 30 days of your order.
We occasionally offer the option to pre-order some items. The estimated availability date will vary from product to product and can be found next to the size. Our customer service team will keep you updated on the progress of your order and the expected delivery date. Once the item is dispatched, you will receive a confirmation email and should expect to receive it within 3 – 5 working days. If your order contains multiple items we will usually wait for the order to be complete before sending it out. If you would like to receive parts of your order sooner please reach out to us at studio@libbylondon.com and we will do our best to help you.* If you choose next day delivery on your pre-ordered items we will send your order out on next day delivery as soon as it arrives with us.
Please note: Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only. Delivery can take longer than expected due to customs clearance procedures in certain countries and factory delays. We will endeavour to keep you as updated as possible with any unforeseen delays.
* International deliveries will only be sent out once the order is complete.
DELIVERY OPTIONS
UNITED KINGDOM
Standard Shipping
Our UK delivery standard delivery services are provided by Royal Mail, with next day provided by DPD and Saturday delivery being provided by DPD.
You can track your order at: www.royalmail.com/track-your-item#/
and: DPD Local - Your local delivery experts.
If you have a problem with your delivery please let us know as soon as you can otherwise we may not be able to resolve the issue for you.
Next working day
For next working day please order no later than 2pm. Deliveries will not be dispatched on Saturdays, Sundays or bank holidays.
These delivery options will need to be signed for so please provide a delivery address where someone will be available. If you are not in they may leave it with your neighbour or nearest delivery shop.
You can track your order at: DPD Local - Your local delivery experts.
Saturday delivery (UK)
For Saturday delivery no later than 2pm the working day before delivery. Deliveries will not be dispatched on Saturdays, Sundays or bank holidays.
These delivery options will need to be signed for so please provide a delivery address where someone will be available.
You can track your order at: https://www.dpd.com/nl/en/receiving/track
What if I'm not in when my parcel is delivered? (UK)
If you’re not at home, Royal Mail will attempt to deliver your parcel to your neighbour and leave a card. If they can’t deliver to them, they’ll leave a card and take the item back to your local Customer Service Point. You can then either collect it or arrange a Re-delivery (full details will be on the card).
If you wish to change the address the parcel is being sent to, you will need to contact Libby either by phone (020 8780 0620) or email (studio@libbylondon.com).
International delivery
Our International delivery uses FedEx, please note that delivery times may vary depending on location.
You can now see taxes, duties and fees and checkout and can either choose to pay them at checkout or directly to the shipper when you reach customs. This should simplify the customs process and reduce the risk of unexpected fees. We don't have any control over these charges and will pass the full amount onto the customs through our provider.
You can track your order at: Tracking Your Shipment or Packages | FedEx United Kingdom
These delivery options will need to be signed for so please provide a delivery address where someone will be available.
PRODUCTS DELIVERED TO INTERNATIONAL DESTINATIONS MAY BE SUBJECT TO IMPORT TAXES, FEES, LEVIES OR OTHER CHARGES WHICH ARE THE SOLE RESPONSIBILITY OF THE PURCHASER, OR THE RECIPIENT OF THE PURCHASE. IF YOU REFUSE TO PAY THESE CHARGES OR REFUSE THE DELIVERY AND IT HAS TO BE RETURNED TO US WE WILL DEDUCT ANY COST TO US FROM YOUR RETURN.
Please feel free to email us at studio@libbylondon.com if you have any questions.
For more information on our international terms and conditions, please visit: https://www.libbylondon.com/pages/terms-and-conditions
What if I'm not in when my parcel is delivered? (International)
FedEx gives you 3 options if you miss your delivery:
1. Delivery to your neighbours (you'll need to let FedEx know before hand which neighbours you are happy for your parcel to be left with)
2. Arrange a new home delivery using the note you have been left by FedEx
For more information visit How can I reschedule a delivery? (fedex.com)
